Privacy Policy

Ran Digital ("we", "us", "our") is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we handle it.

1. Who we are

Ran Digital is a web design and digital services business based in Melbourne, Victoria, Australia. We build and maintain websites for Australian small businesses.

Contact: michael@randigital.com.au · 0459 426 891

2. What information we collect

We may collect the following when you contact us, fill out a form, or become a client:

• Name and business name
• Email address and phone number
• Business address and suburb
• ABN (if provided)
• Photos, logos, and other files you send us
• Information about your business (services, trading hours, etc.)
• Payment information (processed by third-party providers — we do not store card details)

We also collect basic analytics data from our website (pages visited, device type, approximate location) to improve our service. We do not use advertising trackers.

3. Why we collect it

• To build and maintain your website
• To communicate with you about your project and ongoing support
• To send invoices and process payments
• To respond to enquiries
• To comply with legal obligations

We do not sell your information to third parties. Ever.

4. How we store it

Your information is stored securely using Australian and internationally hosted cloud services (Google Workspace, Netlify). We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

Files and documents you share with us are stored in secured cloud storage. Only authorised personnel have access.

5. Who we share it with

We only share your information with third parties where necessary to deliver our service:

• Netlify — website hosting (your site content is deployed here)
• Google Workspace — email and document storage
• Domain registrars — if we register or manage your domain
• Payment processors — for invoice payments

All third parties are required to handle your data in accordance with applicable privacy laws.

6. Marketing communications

If we contact you about our services, we will always include our business name, a contact address, and a way to opt out. We comply with the Australian Spam Act 2003.

If you've asked not to be contacted, we won't contact you again.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (where legally permissible)
• Opt out of marketing communications at any time

To exercise any of these rights, email us at michael@randigital.com.au. We will respond within 30 days.

8. Cookies

Our website may use cookies to remember preferences and measure traffic. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting your ability to use our site.

9. Changes to this policy

We may update this policy from time to time. The current version is always available at randigital.com.au/privacy. We will notify active clients of material changes by email.

10. Contact us

Questions about this policy? Get in touch:

• Email: michael@randigital.com.au
• Phone: 0459 426 891
• Business: Ran Digital · ABN 90 901 889 928 · Melbourne VIC

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).