Terms & Conditions

1. Who these terms apply to

These terms apply to all clients of Ran Digital ("we", "us") — a web design and digital services business based in Melbourne, Victoria, Australia (ABN 90 901 889 928). By engaging our services, you agree to these terms.

2. What's included in a website build ($799)

• Up to 4 pages (Home, Services, About, Contact)
• Mobile-responsive design
• Contact form
• SSL certificate (HTTPS)
• Basic on-page SEO setup
• Deployment to a live URL (your domain or a Netlify preview)
• One round of revisions after your first review

Additional pages, custom functionality, e-commerce, or booking systems are quoted separately.

3. What's not included

• Domain registration (we'll guide you, but you purchase and own it)
• Logo design (we can create a simple wordmark; full branding is separate)
• Copywriting beyond what you provide (we'll write from your brief, but won't invent facts)
• Photography or stock images (we use what you provide, or free-to-use images)
• Ongoing hosting without a retainer plan

4. Payment terms

• Setup fee ($799): 50% deposit required before build begins. Remaining 50% due on go-live.
• Retainer plans: Billed monthly in advance. First month due on site go-live.
• Payment via bank transfer or card (details on invoice).
• Invoices unpaid after 14 days may result in the site being taken offline until payment is received.

5. Revisions

One round of revisions is included after your first preview. A "round" means a single set of feedback addressed in one go — not ongoing back-and-forth.

Additional revision rounds are quoted individually based on scope and time required.

Major scope changes (adding pages, significant redesigns) are re-quoted and billed separately.

6. Your responsibilities

• Provide accurate business information, photos, and content in a timely manner
• Review and respond to preview links within 7 days
• Ensure you have rights to any images, logos, or content you provide to us
• Inform us of any changes to your business details

If we don't receive content or feedback within 14 days of requesting it, we may pause or cancel the project. Deposits are non-refundable in this case.

7. Timelines

We aim to deliver a preview within 5–7 business days of receiving all required content. Timelines run from when we receive all required content and are subject to project complexity.

We are not liable for delays caused by third parties (domain registrars, DNS propagation, etc.).

8. Ownership

• Your content: All text, images, and materials you provide remain yours.
• Your website: Once paid in full, the website code belongs to you. We'll provide a full export on request.
• Our tools and templates: Our underlying build systems, templates, and workflows remain our intellectual property. You get the output, not the machinery.

9. Retainer plans

• Monthly plans continue until cancelled with 30 days written notice (email is fine).
• If a retainer lapses, hosting is not guaranteed. We'll give 14 days notice before taking a site offline.
• We make reasonable efforts to fulfil edit requests within 24 hours on business days. Urgent requests outside business hours are best-effort.
• Unused edit allowances do not roll over.

10. Cancellation & refunds

• Deposits (50% of setup fee) are non-refundable once work has begun.
• If we fail to deliver a working site, we will refund payments made in full.
• Retainer fees already paid are non-refundable but you will retain access to services until the end of the billing period.

11. Limitation of liability

We build websites with care and skill, but we can't guarantee specific business outcomes (leads, sales, Google rankings). Our liability is limited to the amount you've paid us in the preceding 3 months.

We are not liable for losses caused by: third-party platform outages (Netlify, Google, etc.), your domain registrar, or content you provided that infringes third-party rights.

12. Australian Consumer Law

Nothing in these terms excludes your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill and be fit for purpose.

13. Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in Victorian courts.

14. Changes to these terms

We may update these terms from time to time. Active clients will be notified by email. Continued use of our services after notification constitutes acceptance.

15. Contact

Questions? michael@randigital.com.au · 0459 426 891 · Melbourne VIC · ABN 90 901 889 928