These terms apply to all clients of Ran Digital Co (ABN 90 901 889 928), operating as "Ran Digital". By engaging our services, you agree to these terms.
Includes:
Not included: Logo design, photography, or hosting after launch. Domain registration is handled case-by-case.
If requested content is not provided within 14 days of the contract date, we may pause the project. If you cancel and work has not yet begun, the deposit is refundable. See Section 5 for full refund policy.
Hosting plans ($49/month) include: server uptime, SSL, automated backups, minor edits (text, hours, phone, photos, contact info), and email support. Minor edits are fulfilled within 24–48 business hours.
Anything beyond minor changes (new pages, major redesigns, etc.) is quoted separately and billed as extra work.
Unpaid retainer invoices: If a monthly retainer invoice remains unpaid after 30 days, we send a written notice. If still unpaid after 14 additional days, your site goes offline until the invoice is paid. This applies to mid-cycle payment failures as well as lapsed retainers.
Timeline: We aim to deliver a preview within 5–7 business days of receiving all your content.
What's included in the build: 1 revision round (feedback on copy, layout, colours). One round = one batch of feedback addressed at once.
Beyond 1 round: Additional revision rounds, new pages, redesigns, or other major changes are quoted separately and billed as extra work.
We're not liable for delays from third parties (domain registrars, DNS propagation, etc.).
We may cancel your hosting plan with 30 days written notice if: you breach these terms and don't fix it within 14 days, your site contains illegal content, or you repeatedly request work outside the scope of your retainer. We will provide a full export of your website and 30 days for you to move to another host.
We build with care and skill, but can't guarantee business results (leads, sales, rankings). Except where the Australian Consumer Law doesn't allow it, our liability is limited to what you've paid us in the last 3 months. We're not liable for: third-party outages (Netlify, Google), your domain registrar issues, or content you provided that breaks someone else's rights. We will remove infringing content immediately upon notice.
Nothing in these terms removes your rights under the Australian Consumer Law. Our services come with guarantees: we'll provide them with due care and skill, and they'll be fit for purpose.
If we discover a data breach involving your personal information, we will notify you and the Office of the Australian Information Commissioner within 30 days, or as required by law.
If we cease operation, we will provide you a full export of your website code and data. You'll have 30 days to move to another host. We won't keep your data longer than necessary.
These terms are governed by Victorian law, Australia.
We may update these terms. Active clients will be notified by email. Using our services after notification means you accept the changes.
michael@randigital.com.au · 0459 426 891 · Melbourne VIC · ABN 90 901 889 928